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Chester House B&B
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Terms and Conditions of Booking
- We operate a strict no-smoking policy in our building - a minimum £75 per room cleaning charge will be applied to any room where smoking has taken place. By making a reservation you agree to not smoke on the premises of the property at any time
- All online reservations will need to have been pre authorised by Credit Card using our secure online system - please provide visibility of the card used for the payment when you arrive
- Failure to provide a valid contact telephone number may result in the reservation being cancelled
- Failure to provide valid payment card details would result in the booking reverting to 'non-guaranteed', but we would email you to advise if this was the case
- A booking is not accepted or confirmed until we have taken a £25 per room deposit from the card details provided
- Your comfort is our concern and so any bad behaviour that affects our other guests may lead to your stay being cancelled immediately with all appropriate charges applied to your credit/debit card
- We accept cheques only when paid and cleared in advance of arrival but we would still require a guarantee for the return of the room and key in the form of a credit/debit card or cash deposit.
- Modifications to bookings after arrival are subject to cancellation charges as stipulated below
- Checkout time is 10:30am except by prior arrangement
- Failure to check out at the agreed time will attract a charge equal to £10 per part or full hour overstayed upto a maximum of 2 hours after which full rate will apply at the published rates
- Reservations are based on 2 adults per room and irrespective of number of children in a room the single occupancy rate will be applied if there are less than 2 adults in that room
- No pets are allowed
- Our Free WiFi internet access is based on you using your own Laptop. We do offer a paid internet access via a desktop computer at £1 for upto 30 minutes
- All rates include a Full English Breakfast as described on our About Us Page.
- Any damage caused to furniture, fixture and fittings will have to be paid for in full by the guest
- We offer free car parking based on 1 car park space per room booked. Any additional cars will have to use free car parking on the roadside outside our property
- A refundable deposit of £20 or the provision by yourselves of your credit card details will be used to secure the return of the bedroom and front door keys. Loss of keys will be charged at £20 per key minimum
- Only 1 free under 5 for each full paying adult. Child rate charged for each additional under 5
- Under 5's free based on sharing adults bed otherwise £10 charge applied for bed use
- Any accidents resulting in injury must be reported immediately to the owner/agent and a record must be recorded in the accident book onsite
- Any damage caused by a guest, or theft of property from the premises will be charged back to that guest
- Failure to arrive by the specified time will result in your reservation being reverted to being unguaranteed and your room could be made available for booking by another customer.
- All outstanding charges are payable in full on arrival but of course you can see the room prior to settling upon request
- More than 1 week before arrival - a £25 per room booking fee is payable
- Between 1 week and 72 hours before arrival: 50% of the total cost is payable
- Less than 72 hours before arrival: 100% of the total cost is payable
- In the event of you modifying your reservation where it initially includes a 2 night weekend or longer, or it includes Chester Races where we have stipulated a minimum 2 night stay on the booking system we will apply a 50% surcharge to the remainder of your booking
We can accept the following cards:
- Mastercard
- Visa
- Switch/Maestro
- Solo
- Electron
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