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Chester House B&B
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Terms and Conditions of Booking
- We operate a strict no-smoking policy in our building - a minimum £50 per room cleaning charge will be applied to any room where smoking has taken place. By making a reservation you agree to not smoke on the premises of the property at any time
- All online reservations made less than 10 days before arrival will need to have a deposit paid by Credit Card using our secure online system - please provide visibility of the card used for the payment when you arrive
- Failure to provide a valid contact telephone number may result in the reservation being cancelled
- Failure to provide valid payment card details may result in the booking reverting to 'non-guaranteed', where your room is not guaranteed to be available upon arrival
- A booking is not accepted or confirmed until we have taken a £25 per room deposit from the card details provided
- If arrival is later than 4pm we reserve the right to debit the payment card with the full cost of that night's stay and, unless agreed in advance, the rooom will revert to being available for others to book
- All cheques must be made payable to Chester Brooklands and will need to be cleared before arrival
- Modifications to bookings after arrival are subject to cancellation charges as stipulated below
- Checkout time is 10:30am except by prior arrangement
- Failure to check out at the agreed time will attract a charge equal to £10 per part or full hour overstayed upto a maximum of 2 hours after which full rate will apply at the published rates
- Reservations are based on 2 adults per room and irrespective of number of children in a room the single occupancy rate will be applied if there are less than 2 adults in that room
- No pets allowed
- All rates include a Full English Breakfast. Under 5's excluded
- Breakfast is served between 7:30am and 09:00am or other times by prior arrangements
- Any damage caused to furniture, fixture and fittings will have to be paid for in full by the guest
- A refundable deposit of £20 or the provision by yourselves of your credit card details will be used to secure the return of the bedroom and front door keys. Loss of these will be charged at £20 per key
- Only 1 free under 5 for each full paying adult. Child rate charged for each additional under 5
- Under 5's free based on sharing adults bed otherwise £10 charge applied for bed use
- Any accidents resulting in injury must be reported immediately to the owner/agent and a record must be recorded in the accident book onsite
- Any damage caused by a guest, or theft of property from the premises will be charged back to that guest
- All outstanding charges are payable in full on arrival
- More than 1 week before arrival - a £25 per room booking fee is payable
- Between 1 week and 72 hours before arrival: 50% of the total cost is payable
- Less than 72 hours before arrival: 100% of the total cost is payable
- In the event of you modifying your reservation where it initially includes a 2 night weekend or longer, or it includes Chester Races where we have stipulated a minimum 2 night stay on the booking system we will apply a 50% surcharge to the remainder of your booking
We can accept the following cards:
- Mastercard
- Visa
- Switch/Maestro
- Solo
- American Express
- JCB
- Electron
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